Data Deletion Policy

Effective Date: May 2025
Website: addqart.com

1. Introduction

At AddQart, we respect your privacy and are committed to giving you full control over your personal data. This Data Deletion Policy explains how users can request the deletion of their data and how we handle such requests.

2. Scope of This Policy

This policy applies to all users of AddQart, including:

• Customers
• Merchants/Sellers
• Partners
• Website visitors

It covers all personal data collected through our platform, including mobile applications, websites, and related services.

3. Types of Data We Collect

We may collect and store the following types of data:

• Personal information: name, email, phone number
• Account information: login credentials, preferences
• Transaction data: orders, payments, wallet activity
• Usage data: IP address, device, browsing behavior
• Communication records: support messages, emails

4. User Rights

You have the right to:

• Request deletion of your personal data
• Withdraw consent at any time
• Request correction or access to your data
• Close your account permanently

5. How to Request Data Deletion

You can request deletion of your data through the following methods:

5.1 Account Settings

• Log in to your AddQart account
• Go to Account Settings
• Select Delete Account
• Confirm your request

5.2 Email Request

Send an email to: [email protected]
Include:

• Your full name
• Registered email address
• Request subject: “Data Deletion Request”

5.3 Customer Support

You may also contact our support team through live chat or support forms on the website.

6. Data Deletion Process

Once a request is received:

• We verify your identity to prevent unauthorized requests
• Your request is processed within 7–30 business days
• Your data is permanently deleted or anonymized

7. What Data Gets Deleted

Upon successful request:

• Your account will be permanently removed
• Personal information will be deleted
• Stored preferences and history will be erased

8. Data That May Be Retained

Some data may be retained for legal or operational reasons, including:

• Financial records (for tax and compliance)
• Fraud prevention and security logs
• Legal obligations under applicable laws

Such data will be securely stored and only used where necessary.

9. Third-Party Data

If your data has been shared with third-party service providers (e.g., payment gateways, delivery partners), we will request deletion where applicable, but you may need to contact them directly as per their policies.

10. Data Backup and Residual Copies

Backup systems may retain encrypted copies of your data for a limited period. These are automatically deleted according to our retention schedules.

11. Children’s Data

If we discover that we have collected data from a minor without proper consent, we will delete it immediately upon notification.

12. Security Measures

We use industry-standard security measures to ensure that your data is safely deleted and cannot be recovered once erased.

13. Policy Updates

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

14. Contact Us

For any questions regarding this Data Deletion Policy, contact us at:
Email: [email protected]
Website: addqart.com

15. Acknowledgment

By using AddQart, you acknowledge that you have read and understood this Data Deletion Policy.